Return Policy

Gadgets and accessories

You can return a gadget or accessory within 7 days of receiving it if it is faulty out of the box, or if it is not what you ordered.

• Item must be in its original condition with all accessories and packaging
• Proof of purchase (receipt or order number) is required
• We test and confirm the fault before approving the return

UK-used and refurbished items

These items come with the condition and battery health we showed you before purchase. If a fault we did not disclose appears within 3 days, return it for a fix, replacement, or refund.

Repairs

If a repair fails within the 30-day warranty window, bring the device back. We will re-inspect and fix the covered issue at no cost. Physical damage or water damage after collection is not covered.

Solar and installation

Installation workmanship carries a 30-day warranty. Equipment (panels, inverters, batteries) carries the manufacturer's warranty terms, which we pass to you in writing.

What cannot be returned

For hygiene and safety, we do not accept returns on:

• Items damaged after collection (cracks, water, tampering)
• Items with missing accessories or packaging
• Custom-ordered items once installation or configuration has begun

How to start a return

Message us on WhatsApp or call with your order number and what went wrong. Bring the item to the shop or arrange pickup within Lagos. Approved refunds are paid back the same way you paid — Paystack refund or bank transfer for pay-on-delivery — within 5 working days after inspection.